Question 1

What is Aqarflow?

Accepted Answer

Aqarflow is a property management platform that helps real estate teams manage properties, leases, maintenance, payments, and more from one place. It supports both English and Arabic with full RTL layout.

Question 2

Who is Aqarflow for?

Accepted Answer

Aqarflow is designed for property owners, managers, accountants, and operators who need to collaborate on real estate operations. It works for portfolios of any size.

Question 3

What languages does Aqarflow support?

Accepted Answer

Aqarflow fully supports English and Arabic, including right-to-left (RTL) layouts. You can switch languages at any time.

Question 4

Is there a mobile app?

Accepted Answer

Yes — Aqarflow ships a mobile companion app for teams in the field. The web app is the primary workspace for full-featured management, accounting, and contracts; the mobile app focuses on tasks, dashboard, notifications, and maintenance workflows.

Question 5

Can I manage multiple properties?

Accepted Answer

Yes. Properties and units are unlimited on every plan, and there are no caps during the 30-day free trial. The metered dimensions are users and workspaces — see the pricing page for the per-plan numbers.

Question 6

Is there a free plan?

Accepted Answer

Aqarflow starts with a 30-day free trial that unlocks every feature with no property, unit, workspace, or user limits — so you can evaluate the platform with your real portfolio. After the trial, you choose Starter (SAR 99/month) or Professional (SAR 199/month) to keep your workspace active.

Question 7

What are the trial limits?

Accepted Answer

The trial has no enforced caps — add as many properties, units, members, and workspaces as you need to test the platform. Plan-level limits start once you pick a paid plan.

Question 8

Can I upgrade or downgrade at any time?

Accepted Answer

Yes. You can switch between Starter and Professional at any time. Upgrades take effect immediately; downgrades apply at the end of your current billing cycle.

Question 9

Are prices shown in SAR?

Accepted Answer

Yes, all prices are in Saudi Riyal (SAR), billed monthly.

Question 10

Do I need a credit card to start?

Accepted Answer

No — the 30-day free trial requires no payment information. You only need a card when you choose a paid plan to continue after the trial.

Question 11

How does the lease approval workflow work?

Accepted Answer

Lease offers go through four steps: Prepare (draft the terms), Approve (GM reviews), Confirm (client agrees), and Contract (auto-generated with payment schedule). Each step requires the appropriate role.

Question 12

How are maintenance requests handled?

Accepted Answer

A request is submitted and assigned to an operator. Once completed with evidence, it goes to the GM for review, then to the accountant for financial sign-off. SLA tracking and escalations are automatic.

Question 13

Can I send rent reminders via WhatsApp?

Accepted Answer

Yes. Aqarflow ships email, in-app, push, SMS, and WhatsApp channels through the notifications service. You can configure pre-due and overdue reminder schedules with custom message templates.

Question 14

What document types can I upload?

Accepted Answer

You can upload any file type. Documents are organized by configurable categories such as ownership deeds, construction permits, fire safety certificates, insurance, and maintenance contracts.

Question 15

How do roles and permissions work?

Accepted Answer

Aqarflow ships eight built-in roles — Admin, General Manager, Accountant, Treasurer, Lease Manager, Property Manager, Operator, and Shareholder — each with a sensible default permission set. You can also define your own custom roles with the exact permissions your team needs, and assign them across workspaces.

Question 16

How is my data protected?

Accepted Answer

All data is encrypted in transit using TLS and at rest. Access is controlled through role-based permissions, and all actions are logged for audit purposes.

Question 17

Who can access my workspace data?

Accepted Answer

Only members you invite to your workspace can access its data. Each workspace is completely isolated. Team members only see data relevant to their assigned role.

Question 18

Can I delete my account and data?

Accepted Answer

Yes, account owners can request full data deletion at any time. This permanently removes all organization data, user information, and uploaded files.