Plans and billing

The system has three plans: Free, Starter, and Professional. Every account starts with a free trial of Professional, no card up front. This article covers the plans, the trial, upgrades and downgrades, payment methods, and cancellation.

The plans

"Lifetime" means the running total since the workspace was created, not per month.

The free trial

Every new account gets the Professional plan free for a trial period. No credit card is required to start. The current trial length is shown on the pricing page when you sign up, and your exact trial end date is always shown in Settings, Subscription. During the trial you can use every feature exactly as a paying customer would. This is true even if a plan is already showing on your account: plan limits start when the trial ends.

When the trial ends, your account drops to the Free plan. Nothing is deleted: properties, contracts, payments all stay. If you're over the Free caps (e.g. you added 5 properties during the trial), the overflow is locked: read-only, not deleted. Upgrade any time to unlock instantly.

Upgrading

Open Settings → Billing → Change plan. Pick Starter or Professional, confirm the change, and add a payment method if you haven't yet. Tap Payments processes the first charge immediately (prorated for the rest of the current month).

Upgrades take effect immediately. Locked properties/units/workspaces unlock the moment the charge succeeds.

Downgrading

Same flow: Settings → Billing → Change plan. Pick the lower tier and confirm. The change is deferred to your next renewal date. You don't lose the time you've paid for.

On the day the downgrade takes effect, the system recomputes your usage against the new plan's caps. Anything over is locked (not deleted). For example, downgrading from Professional with 10 properties to Starter, all 10 stay accessible (Starter has unlimited properties). Downgrading from Starter (unlimited) to Free (cap 1), the second property onward locks.

Extras (Professional only)

If you need more than the 20 included users on Professional, or more than 5 workspaces, you can buy extras: SAR 10 per extra user per month, SAR 50 per extra workspace per month. Open Settings → Billing → Extras → Add.

Payment methods

Settings → Billing → Payment methods → Add. Tap Payments (a Saudi payment processor) handles the card or Mada flow. We don't store card numbers. Tap returns a token, and that's what the system uses for future charges.

If a payment fails (expired card, insufficient funds), the system retries over the next 72 hours, then drops you to the Free plan. You'll get email + in-app notifications at each retry. Re-add a valid method to restore your previous plan.

Cancelling

Settings → Billing → Cancel plan. You'll keep your paid plan until the end of the current billing period (you've already paid for it). After that, your account moves to Free. To come back, re-subscribe any time from the same page.

Because the Free plan only includes the account owner, everyone else on your team loses access when the period ends. So when you click Cancel, a confirmation box tells you exactly how many team members will be affected before you commit. Nobody is deleted: deactivated members keep their data and are restored automatically the moment you re-subscribe to a paid plan, with their roles intact. Until then, deactivated members show a "No access" badge in Settings → Member Access.

Cancelling doesn't delete anything. Your data stays as long as the workspace exists.

Invoices and receipts

Every charge generates an invoice. Settings → Billing → Invoices lists them all: download as PDF, forward to your accountant, attach to your books.

Related

• Workspaces
• Properties and units
• Getting started