Plans and billing

The system has four plans: Free, Solo, Starter, and Professional. Every account starts with a free trial of Professional, no card up front. This article covers the plans, the trial, upgrades and downgrades, team size, payment methods, and cancellation.

The plans

"Lifetime" means the running total since the workspace was created, not per month. The resident portal, property maps and Sales are switched on in Settings → Configuration → Modules. The resident portal and Sales are off in every workspace until an administrator turns them on. Property maps start on in new workspaces, and off in workspaces created before they were added.

Solo, for one person

Solo is for an owner who manages their properties alone, and costs SAR 49 a month. It includes one user, one workspace and up to 50 units across your properties. Contracts, payments, expenses, maintenance and Ejar PDF imports are unlimited, as on the other paid plans. It doesn't include team invites, the Odoo integration, the resident portal or property maps.

To subscribe, open Settings → Subscription. Choose Subscribe now if you're on the trial or the Free plan, or Change plan if you're already on a paid plan, then pick Solo. You can also subscribe in the Android app and the iPhone app from version 1.0.4; on iPhone, Apple charges your Apple Account. If Solo isn't in the list of plans on your iPhone, update the app to the latest version.

Your account has to fit Solo before you can move to it. If it has more than one active user, more than one workspace or more than 50 units, or if the Odoo integration is switched on, the move is refused and the screen shows what to remove first. On iPhone this check happens before Apple's payment sheet appears, so you aren't charged. On Solo, reaching 50 units means you can't add another; no existing unit becomes read-only. When you need a second person or more than 50 units, move to Starter.

The free trial

Every new account gets the Professional plan free for a trial period. No credit card is required to start. The current trial length is shown on the pricing page when you sign up, and your exact trial end date is always shown in Settings → Subscription. During the trial you can use every feature exactly as a paying customer would. This is true even if a plan is already showing on your account: plan limits start when the trial ends.

When the trial ends, your account drops to the Free plan. Nothing is deleted: properties, contracts, payments all stay. If you're over the Free caps (e.g. you added 5 properties during the trial), the overflow is locked: read-only, not deleted. Upgrade any time to unlock instantly.

The account owner also gets an email at their verified address 7 days before the trial ends, again the day before, and on the day it ends, with the end date and what the Free plan allows. In-app notifications arrive 7 days, 3 days and 1 day before. None of them charges you anything.

Upgrading

From the trial or the Free plan, open Settings → Subscription and choose Subscribe now. Pick a plan, and add a card if you haven't yet. The first charge is the plan's monthly price. If you're already on a paid plan, Change plan moves you to a bigger one right away and charges only the difference, prorated for the rest of your current billing month.

Upgrades take effect immediately. Locked properties/units/workspaces unlock the moment the charge succeeds.

Solo and Starter don't sell extra seats, so if your team is bigger than the one you pick includes, you'll be asked to remove the extra members first or to choose a bigger plan. On Professional, people beyond its 20 included users are billed as extra seats.

Downgrading

Open Settings → Subscription and choose Change plan. Pick the lower plan and choose Schedule change. The change takes effect on your next renewal date, so you don't lose the time you've paid for.

On the day the downgrade takes effect, the system recomputes your usage against the new plan's caps. Anything over is locked (not deleted). For example, downgrading from Professional with 10 properties to Starter, all 10 stay accessible (Starter has unlimited properties). Downgrading from Starter (unlimited) to Free (cap 1), the second property onward locks.

If your team or your workspaces are bigger than the lower plan includes, the downgrade is refused, because Solo and Starter don't sell extra seats. Remove the extra members or archive the extra workspaces first, then try again. If you schedule a downgrade and your team grows before it takes effect, the downgrade is canceled on the renewal day, you stay on your current plan, and you get a notification.

Adding people to your team

Each plan includes a set number of users: one on Free and Solo, four on Starter (you included), and 20 on Professional. Only your team takes a seat: residents you invite to the resident portal never count.

• Free and Solo don't include a team. In Settings → Users Directory, the Add User button is replaced by a note saying your plan doesn't include team members.
• Starter has room for four. Once four people are active, you can't add a fifth: move to Professional, or remove someone first. If your Starter team was already bigger before this limit applied, everyone keeps access; the limit applies to new members only.
• Professional includes 20, and anyone beyond that is billed as an extra seat.

When you move to a plan without a team, or without the resident portal, the pending invitations it can't honour are canceled, so nobody opens a link that leads nowhere.

Extras (Professional only)

If you need more than the 20 included users on Professional, or more than 5 workspaces, you can buy extras: SAR 10 per extra user per month, SAR 50 per extra workspace per month. Open Settings → Subscription → Extra capacity.

Payment methods

Settings → Subscription → Payment methods → Add card. Tap Payments (a Saudi payment processor) handles the card or Mada flow. We don't store card numbers. Tap returns a token, and that's what the system uses for future charges.

If a payment fails (expired card, insufficient funds), the system retries it over the following days and notifies you by email and in the app each time. If it still hasn't gone through when the grace period ends, the account is suspended: nothing is deleted, but the workspaces are locked until you update your card in Settings → Subscription and the payment goes through.

Cancelling

Settings → Subscription → Cancel subscription. You'll keep your paid plan until the end of the current billing period (you've already paid for it). After that, your account moves to Free. To come back, re-subscribe any time from the same page.

Because the Free plan only includes the account owner, everyone else on your team loses access when the period ends. So when you click Cancel subscription, a confirmation box tells you exactly how many team members will be affected before you commit. Nobody is deleted: deactivated members keep their data and are restored automatically when you re-subscribe, with their roles intact, as far as your new plan has room: only you on Solo, up to 4 people including you on Starter, and up to 20 on Professional (subscribing to Professional on the website brings back anyone beyond 20 too, billed as extra seats). The rest come back when you move to a plan with room for them. Until then, deactivated members show a "No access" badge in Settings → Member Access whenever your plan includes a team.

Cancelling doesn't delete anything. Your data stays as long as the workspace exists.

Invoices and receipts

Every charge comes with an invoice. Settings → Invoices lists them all: download as PDF, or forward to your accountant.

Related

• Workspaces
• Properties and units
• Getting started